Every room in a house exists for a reason. So does every part of hospitality.
We think of your property the way we think of a home. Each space does its own work, and the house only feels right when they work together. Move through the rooms to see where we help.
Walk the house
The Front DeskThe KitchenThe Living RoomThe StudyThe Grounds
Reservations and revenueService, food and beverageLeadership and cultureFinance and reportingMaintenance and the asset
The Front Desk
Reservations and revenue
The first hello and the last goodbye. We turn attention into occupancy and rate.
The Kitchen
Service, food and beverage
Where the team is formed and the culture is fed. Service the guest remembers, standards the staff can hold.
The Living Room
Leadership and culture
Where people gather. We build leaders and the daily habits that hold everything together.
The Study
Finance and reporting
Where the numbers live. Honest monthly reporting, including what is not working.
The Grounds
Maintenance and the asset
What protects the investment. Preventive care, on time, so the asset gains value instead of losing it.
There are three ways to bring us in, and one standard behind all of them.
Good House is led by a hotelier who has spent his life in the work. When you work with us, you work with him.
William Rojas
More than forty years in hospitality, first as Williams Hospitality.
He has opened properties and turned operations around, with a Cornell degree behind it. That is the standard we hold.
We are a small, experienced team. We take on a small number of houses at a time, so the person who sold you the work is the person doing it.
We stay until the change holds, and we answer for the result.
What we hold ourselves to.
Service is an emotion.
People First
Fair pay, real training, and schedules that work. Replacing people costs more than keeping them.
Operational Excellence
Checklists, written protocols and standards a team can actually follow. Good service on a bad night is the whole point.
Integrity in Action
We report the truth, including what is not working. Trust is built on it.
Asset Stewardship
We treat every property as our own, and protect its value for the long run.
Service with Purpose
A guest comes back for the way they were treated. We train for that, shift by shift.
Sustainable Growth
We would rather grow slowly than take on more than we can look after.
Questions
What does The Good House Hospitality do?
We run boutique hotels, villas and resorts in Costa Rica on behalf of their owners, advise operations that need fixing, and train hospitality teams. Three services: property management, hospitality consulting, and learning and training.
Where in Costa Rica do you work?
Across the country, coast to coast: Guanacaste, the Central Valley, the Caribbean coast, the Central Pacific and the Osa Peninsula.
Are you a real estate agency?
No. We are not a brokerage and we earn nothing on the sale of a home we manage. Our only interest is how the property runs.
How is your house today?
Before we talk services, we want to understand your operation. A short conversation, and an honest view of where the biggest impact is.
Let's just talk.
Fifteen minutes is enough to know whether it makes sense to work together.
